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This report presents the findings from a survey of 128 energy companies regarding their approach to Information and Communications Technology (ICT) procurement. The survey investigates the way that energy companies like to purchase technology, as well as the major IT and business objectives influencing their IT investment strategies.
Introduction and Landscape
Why was the report written?
To highlight the criteria on which energy companies select their ICT providers as well as the roles which have influence while making ICT purchasing decisions.
What is the current market landscape and what is changing?
As energy companies face several legal and regulatory compliance issues, the sector is witnessing a slow adoption of cloud computing. However, hosted deployments are set to gain momentum in the coming months amongst energy companies.
What are the key drivers behind recent market changes?
Energy companies are gradually moving towards hosted deployment as they realise the benefits this approach brings including flexibility, scalability, and cost savings.
What makes this report unique and essential to read?
Kable Global ICT Intelligence has invested significant resources in order to interview CIOs and IT managers about their IT Procurement. Very few IT analyst houses will have interviewed 120+ ICT decision makers in the energy industry in H2 2012.
Key Features and Benefits
Provides insights into energy companies' preferred buying approaches.
Comprehend the business objectives that energy companies are looking to achieve through their IT investment strategy.
Appreciate the IT objectives that energy companies are looking to achieve through their IT investment strategy.
Understand the factors that are influencing energy companies' decision to select an ICT provider.
Understand which organisational roles influence ICT purchasing decisions and signing off budgets.
Key Market Issues
Energy companies are cautious about the deployment of technologies (on-premise or hosted), as they operate in a highly regulated environment. This is further supported by the survey, which reveals that energy companies largely prefer deploying technologies on-site rather than as a hosted service.
The survey results indicate that energy companies are keen to improve their operational efficiencies by streamlining their core business processes. This is evident from Kable's survey, where raising efficiency (X) is rated highly in terms of the business objectives influencing energy companies' IT investments.
The survey shows that the IT objective of 'use IT to support revenue growth', is the most important factor influencing IT investment strategies amongst energy companies, with average rating of X on a scale of 1 to 4.
Financial stability is the most important criteria for energy companies in choosing a potential ICT vendor, with the highest rating of X on the scale of 1 to 4. The financial stability of an ICT vendor ensures that it is capable of providing support and maintenance relating to its technology in the future.
The survey finds that the majority of energy companies either have a very complex or a somewhat complex ICT infrastructure.
The survey shows that energy companies favour purchasing technologies directly from suppliers, with the majority of respondents preferring this purchasing channel. While 28% of energy companies prefer purchasing technologies from local resellers, only 17% of respondents are showing an interest in procurement from national resellers.
Kable's survey shows that increasing customer satisfaction comes out as the second most important business objective for energy companies, with an average rating of X on the same scale.
Energy companies are also focusing on aligning IT with business goals with average rating of X on a scale of 1 to 4, as it leads to streamlined operations and improved efficiencies.
Energy companies assign equal importance to the selection factors including specific functionality expertise/depth and expertise in the industry, giving these factors a rating of X out of 4.
Kable's survey reveals that energy companies rate the CIO/IT department as the most influential authority when making ICT purchasing decisions, with the highest average rating of X on a scale of 1 to 4.